Privacy Policy

Who We Are

DRX Cleaning Company ("DRX," "we," "our," or "us") is a professional carpet and upholstery cleaning company operating in Orlando, Florida and the greater Central Florida area.

This Privacy Policy applies to our website at www.drxcleaning.com and to any personal information you share with us when requesting a quote, booking a service, or contacting us by phone, email, WhatsApp, or social media.

Information We Collect

We only collect information that is necessary to provide our services and respond to your inquiries. This may include:

Information you provide directly:

• Full name
• Phone number (for calling, texting, or WhatsApp)
• Email address
• Service address or general area (city/neighborhood)
• Details about your cleaning needs (type of service, square footage, stain type)
• Messages or notes submitted via our contact form

Information collected automatically:

• Browser type and device information
• Pages visited and time spent on our website
• IP address and approximate geographic location
• Referral source (how you found our website)

Automatic data is collected through standard web analytics tools to help us understand how visitors use our site. We do not sell or rent this data.

How We Use Your Information

We use the information we collect solely to operate and improve our business:

• To respond to quote requests and service inquiries
• To schedule and confirm cleaning appointments
• To send service reminders or follow-up messages
• To improve the quality of our services and customer experience
• To comply with legal obligations

Sharing Your Information

DRX Cleaning Company does not sell, share, or disclose your personal information to third parties, except in the following limited circumstances:

• Service providers: We may use trusted third-party tools (such as email or scheduling platforms) that process data on our behalf. These providers are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or a notice on our website.

Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors interact with our site.

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand traffic patterns and improve our site

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the website, but will not prevent you from contacting us or requesting a quote.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Opt out of any marketing communications at any time
• Request a copy of the data we hold about you

To exercise any of these rights, contact us at info@drxcleaning.com. We will respond within a reasonable timeframe.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our website uses HTTPS encryption, and we limit access to your data to only those who need it to perform their job.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party platforms such as Google, Instagram, Facebook, and WhatsApp. These links are provided for convenience.

DRX Cleaning Company is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately at info@drxcleaning.com and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: